CANCELLATION POLICY

Cancellation Charges (For individual bookings)

  • If cancelled 30 days prior to the arrival date 25% retention will be applicable.
  • If cancelled within 15 days then 50% retention will be applicable. 
  • If cancelled within 7 days then full retention would be applicable.
  • Credit/Debit card cancellations will be charged 5% extra.

Cancellation Charges (For Groups / for Special Celebration Dates 24th, 25th, 30th & 31st of December & Long weekends)

  • 50% if cancelled thirty days in advance. 
  • 50% if few of the total booked rooms are cancelled. 
  • 100% if cancelled fifteen days in advance or later.
  • Credit/Debit card cancellations will be charged 5% extra.

In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.

Note: Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.

 

  • A group booking is defined as 10 rooms or more.
  • Refunds only through bank transfer for bookings made by cash/cheque/bank transfer.
  • Online refunds for bookings made through the website usually take 7-10 working days.
  • Credit/debit card/ Instamojo online refunds will only be made against credit/debit card bookings and usually take 15 working days.
  • The original receipt must be presented for processing the refund.
  • Credit/debit card/ Instamojo cancellations will be charged 5% extra.